Service & Maintenance solutions
TR Bearcom’s qualified and experienced service team provides technical support to all communication divisions of TR Corporation including Bearcom, TR Telecom Wireless and TR Vidcom.
With technicians located at every branch nation-wide, TR bearcom offers complete after-sales support for all your communications equipment and systems, including:
- FM repairs
- Installations
- Warranty repairs
- Spare parts
- Fixed-price repairs
- Site tests and surveys
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- Site rigging
- Maintenance agreements
- Preventative maintenance
- Fleet management
- Research and design
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National Service Centre
Our National Service Centre (NSC) is located in Blackburn North, Victoria. Managed by an experienced Service Manager, the NSC is the “heart” of our large service division, with a team of experienced radio technicians analysing and repairing equipment for clients around Australia. Close proximity to Motorola’s own national headquarters allows fast access to parts and technical support when required.
Local Technical Support
Radio repairs can be lodged at any workshop throughout Australia. Managed by a qualified local Service Manager, each workshop provides onsite installation as well as field technical support. Our dedicated Service Co-ordinators ensure prompt customer service. For communications-critical operations, Bearcom can also offer Maintenance Agreements, offering a range of services including 24/7 support.
Motorola Approved
We are an accredited Level 3 Motorola warranty repairer, with extensive experience on all models within the Motorola family.
Warranty repairs
We are accredited to undertake warranty repairs to Motorola radio equipment.
FM Repairs
Bearcom are accredited to repair FM radio equipment and are proud to be one of only three workshops in Australia with this approval.
Spare parts
We offer competitive pricing on Genuine Motorola parts and accessories.
Installation
Of mobile radios, mobile phones, data terminals, base stations, antenna systems, power supplies.
Site tests & surveys
Experienced field technicians can undertake site tests for system designs, upgrades and other communication needs.
Maintenance Agreements
For organisations where reliable comms are operation-critical we’ll tailor a Maintenance Agreement that provides dedicated and responsive technical support as needed, even 24/7 if desired.
Preventative maintenance
Preventative maintenance allows an organisation to better predict the reliability of their equipment, and often avoid costly emergency repairs. Let us tailor a maintenance schedule that maintains the reliability of your radio fleet and prevents unexpected downtime caused by faulty equipment.
Fleet management
We can assist with radio fleet management, providing reporting on equipment and repairs, audits of your fleet and advice on how to better maintain your equipment.
Research & Design
Our experienced technical staff love a challenge and should an of-the-shelf solution not be available, we’ll work with you to design a unique solution for your communication needs.
The TR group’s communication service division offers complete after-sales support for your radio communications equipment and systems. Whether it’s the simple installation of a single radio into a vehicle, warranty repairs, spare parts or a comprehensive 24/7 maintenance contract - whatever your service needs are, we can assist.
National Service Centre
Our National Service Centre is located in Blackburn North, Victoria. Managed by an experienced Service Manager, the NSC is the “heart” of our large service division, with a team of experienced radio technicians diagnosing and repairing equipment for TR Bearcom clients around Australia. Close proximity to Motorola’s own national headquarters allows fast access to parts and technical support when required. With a strong focus on customer service, the NSC’s Co-ordinator liases daily with local service staff and customers in each state to manage the vast flow of equipment.
Local technical support
Radio repairs can be lodged at locations across Australia, with full radio workshops in Melbourne, Sydney, Brisbane and Perth at this time and more on the way. Managed by an experienced local Service Manager, each workshop provides.
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